Automatic Call Distribution (ACD)
- Details
- Created: Saturday, 19 January 2013 14:13
- Last Updated: Tuesday, 28 February 2017 14:10
- Published: Saturday, 19 January 2013 14:13
- Written by +HeliaCanada
The optional ACD feature allows you to set up as many Automatic Call Distribution queues as you need. ACD feature should be used whenever there is a high volume of calls coming into a few phones like a medical office or small call center. The ACD feature allows calls to be distributed between phones and provides advanced reporting on things like call volumes and hold times.