Created: Saturday, 19 January 2013 14:13
Last Updated: Tuesday, 28 February 2017 14:10
Published: Saturday, 19 January 2013 14:13
Written by +HeliaCanada
Automatic Call Distribution(ACD)
The optional ACD feature allows you to set up as many Automatic Call Distribution queues as you need. ACD feature should be used whenever there is a high volume of calls coming into a few phones like a medical office or small call center. The ACD feature allows calls to be distributed between phones and provides advanced reporting on things like call volumes and hold times.
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