Created: Saturday, 18 March 2017 02:53
Last Updated: Saturday, 18 March 2017 18:42
Published: Saturday, 18 March 2017 02:53
Written by +HeliaCanada
Exceptional Phone System Features
User Web Portal
An easy to use web portal for each
user to review call logs, listen to
and manage voicemail and change
Call Conference (3 Way Calling)
Add another outgoing call to an
already connected call.
Selectable options on forward
always, forward on busy,
when unanswered or when
offline. You can also redirect
calls to your mobile phone/
external phone number or a
user inside your office.
Easily puts a call on hold while you
answer another call.
detailed call records by
extension or by company.
Callers are required to record
their name, and you get an
audible option to accept/
Transfer calls to another user or
outside phone number.
Block unwanted and/or
Caller ID and Name Display
Know who is calling before
you answer with name and
Caller ID Block
Block your caller ID from being
displayed on outbound calls.
Click to Dial
Users can click to dial numbers
and return calls in call history from
their User Web Portal.
Do Not Disturb
Callers go directly to
voicemail when you don't
want to be interrupted.
Emergency Assistance (911)
Set an address for individual
extensions (users) or for your entire
company so that responders know
where to send help in the event of
Office Manager Web Portal
A dedicated portal that lets you
control all functions and features of
your phone system.
Find Me – Follow Me
Calls can be forwarded to
multiple numbers that will ring
all at the same time or in a
sequence you define.
Tablet, smartphone and computer
apps are available to allow dialing
to and from these mobile devices
from a WiFi or cellular network.
On Demand Call Recording
Records calls on your extension
with simple keystrokes, record
what you want, when you want.
Company Call Recording
Automatically record some or all
company phone calls and save
You can register multiple devices
for each extension. For example
you could have your office phone,
a softphone on your mobile device
and another phone at your home
and all could ring at the same time.
Music and Messages on Hold
Upload your customized
recordings. We can also record
your message for you.
No need to dial 9 or even 1 to
make a long distance call.
Same as Find Me - Follow
Me, allows you to program
many numbers where you can
be called in a cascading or
Streamline efficiency with an
Automated Attendant to answer
and direct all your inbound calls.
You can optionally configure
to have live answer before the
Automated Attendant kicks in.
Incoming callers select options
from a menu to reach the
appropriate department or
• Different greetings for day
• Holiday schedule and greetings
• Dial by name directory
• Transfer to external numbers
Easy drag and drop scheduler
to set your office hours and
Every user gets their own
voicemail to securely check
messages from the phone,
or a website from anywhere
in the world.
Voicemail to Email
Receive voicemail as an audio
file attached to email. Can be
played back on your smartphone.
Also see optional Voicemail
Calls can be forwarded to multiple
users or telephone numbers that
will ring all at the same time or in a
sequence you define. For example,
the sales or service team can be in
a hunt group.
Add-on Phone System Features
Have your voicemail messages
emailed to you as written
transcripts, with audio files
Contact Centre Supervisor
Full Inbound Call Centre functions
with call queuing/stacking and
extensive reporting. Calls can also
be routed by agent skill set.
Changes to your greetings are
available. Fees apply to each order
which could include single or
multiple recording changes done at
the same time. You can upload and
record your own greetings at no
Full web control and recording
for inbound calling. Also add
outbound called participants
from the portal.
Toll Free Number
Add a new toll free number or
let us move your existing toll
free number. Toll Free numbers
allow anyone in Canada and
the US to reach you without
the caller incurring any long
Keep your existing number(s) or
pick from over 1,600 Canadian
cities or towns. Portray a local
presence in any additional market
by publishing a local phone number
in any area code. International and
US cities are also available.
- Local numbers for remote
- Great for geo-targeted marketing
- Same functionality as Main
Company Phone Number
Paperless Internet Fax
Easily send faxes via the web or
email. Receive faxes via the Web or
in your email as an easy-to-file-orforward