Best Practices for Auto Attendants

Here in Western Canada, its important for a live person to answer the phone. After hours or when it not possible, Auto Attendant is the next best thing

"Thank you for calling Helia. If you know the extension of the person you are calling, dial it now. Otherwise, press 1 for server, 2 for...."

Auto attendants allow clients to reach the right person on their own and are an important part of delivering a professional telephone interaction with your customers.

The best practices for auto attendand are:

  • During business hours all inbound calls should go to a ring group of most if not all phones
  • If the call is not answered within 20 seconds, redirect to the auto attendant
  • Options for dialing extensions as well as options for service, administration and sales.
  • If the caller doesn't know who it should go to, send it to the voicemail box of the first extension (ie ext 100) as general voicemail

Managing your auto attendant in Jumbotel is easy to do. See the How To section for specific instructions and video.

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His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

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Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

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Canadian Powersports Group

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