How To Access the Phone System Portal
- Details
- Created: Thursday, 23 February 2017 08:06
- Last Updated: Saturday, 18 March 2017 18:55
- Published: Thursday, 23 February 2017 08:06
- Written by +HeliaCanada
To access the web portal
- Start a web browser.
- At the login page (see Figure 2‑1):
Figure 2‑1. Login Page
Desktop Call Control
Desktop call controls appear when making or receiving a call. These controls allow you to see who is calling and manage a current call.
Incoming Calls
Incoming calls appear in a window in the portal similar to the one in Figure 2‑2. This window shows the caller ID name and number, along with Reject and Answer buttons.
- Selecting Reject sends the call to voicemail if available. The Answer button may not be available, depending upon your handset model.
Figure 2‑2. Example of an Incoming Call
Active Calls
Figure 2‑3 shows an active call window that displays the caller ID and call time. The three controls at the bottom of the window let you hold, hang up, or transfer the call. If you select transfer, a field appears for entering the extension of the recipient. If you prefix the recipient's extension number with 03, the call goes straight to voicemail.
Figure 2‑3. Example of Active Call Window
Home
The Home page of your portal provides an at-a-glance view of everything going on with your extension. Table 2‑1 describes the areas on the Home page.
Figure 2‑4. Example of Home Page
Table 2‑1. Fields in the Home Page
| Field | Description |
|---|---|
| New Messages | Shows new messages. You can play messages, click to call back, download, save, and delete. To see all the controls, hover over the message. |
| Recent Call History | Colour-coded icons show your recent calls.
|
| Status Message | Allows you to enter a status message that appears to other users of the portal. |
| Active Answering Rule | Your extension can have multiple answering rules. For example, you might ring your phone in one mode or forward to your cell in another mode. In this field, you can select which answering rule is the active rule. |
| Active Phones | Your extension may have multiple phones (for example, one in the office and one at home). This field shows which handsets are currently online. |
