A Time Condition is a time group, which can be applied to outbound routes and inbound routes. You can use Time Condition to control calls based on date and time.
What is a Time Condition used for?
A Time Condition contains a time group.
- Apply Time Condition to an Inbound Route
Time Condition is typically used to control the destination of an inbound call based on the date and time.
You can select a Time Condition and set a corresponding destination for an inbound route. When a call reaches the PBX, PBX will route the call to the destination when the current system time matches the time defined in the Time Condition.
- Apply Time Condition to an Outbound Route
You can also apply Time Condition to an outbound route to limit when the users can use the outbound route.
Time Condition Override
The Time Condition Override function is used to switch the inbound call routing against the Time Condition. An authorised user can dial Time Condition feature code to override the time condition.
Company A sets day time condition and night time condition in an inbound route with different destinations.
The staffs occasionally leave early or someone needs to enable the night time condition manually. In this scenario, the staffs can dial override feature code to override the time condition.
Time Condition feature code
When you enable and add Time Condition on an inbound route, you will see the default generated feature code for the Time Condition. If you want to disable Time Condition Override, dial the Reset feature code *800.
You can go to Settings > PBX > General > Feature Code > Time Condition to change the feature code prefix.
Set extension permission to override Time Condition
By default, users have no permission to override Time Condition. You can set which extension users can override Time Condition.
- Go to Settings > PBX > General > Feature Code > Time Condition, click Set Extension Permission.
- Select the desired extensions from Available box to Selected box.
- Click Save and Apply.
Time Condition Examples
In this topic, we offer you configuration examples of Time Conditions to help you understand how to set office hours, non-office hours, holidays and apply these Time Conditions to inbound routes and outbound routes.
Office hours & non-office hours example
Assume that your office hours are Monday - Friday from 9:00 to 18:00, and the lunch break starts from 12:00 to 13:00.
According to your office hours, you can set two Time Conditions as follows..
- Office hours
- Lunch break
Yeastar Cloud PBX supports 3 types of holidays.
- Set a Holiday by Date
If date of a holiday varies every year, you can set a holiday by date.
For example, Chinese Spring Festival falls on February 15th-21st. You can set the holiday as follows.
- Set a Holiday by Month
If a holiday always falls on the same date, you can set a holiday by month.
For example, Christmas falls on December 25th every year. You can set the holiday as follows.
- Set a Holiday by Week
If a holiday always falls on the same week, you can set a holiday by week.
For example, Thanksgiving Day falls on the 4th week of November. You can set the holiday as follows.
Route inbound calls based on Time Conditions
On Inbound Route page, enable Enable Time Condition, click to add Time Conditions, and set corresponding destinations.For example, the following table is a schedule of Time Conditions for a company.
|Lunch break||Extension 1000|
You can set Time Conditions as follows.