How To Manage IVR Auto Attendants

IVR Auto Attendant

Like most organisations, where possible, we would like to route incoming calls an Auto Attendant. You can create one or more IVR (Auto Attendant) on the system to achieve it.

When calls are routed to an IVR, the system will play a recording prompting them what options the callers can enter such as “Welcome to XX, for sales press 1, for Technical Support press 2”.

Record a Custom Prompt

You can use an extension to record custom prompts.

  1. Go to Settings > PBX > Voice Prompts > Custom Prompts, click Record New.
  2. On the configuration page, set the prompt name and select an extension to record the prompt.
  3. Click Save.
    The selected extension will ring.
  4. Record your prompt on the phone. When done, press the # key or hang up.
  5. Refresh the Custom Prompts page, you can see the saved prompt file.
You can click to play the prompt, and decide whether to save it or not. If you are not satisfied with the prompt, click to record again.

Set an IVR Prompt

When users call in the PBX IVR, the users would operate following by the IVR prompt. The PBX system has one default IVR prompt, you can change the IVR prompt to your audio file.

  1. Upload a custom prompt or record a custom prompt on the PBX web interface.
  2. Go to Settings > PBX > Call Features > IVR, edit your IVR.
  3. Select the Prompt to your custom prompt.
  4. Set the Prompt Repeat Count.
  5. Click Save and Apply.
Details

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
Canadian Powersports Group

Yeastar Awards

Yeastar Awards