The Call History page shows a log of all your extensions calls. It also provides tools to filter and export data.

The left side uses colour-coded icons to represent call status:

  • Green = outbound calls
  • Blue = inbound received calls
  • Red = missed calls

Moving your screen pointer over an icon displays a tooltip with the call status. For example:

You can click a number in the Number column dial back the number. Clicking the Refresh button updates the information shown on the page.

To display the Call History page, click the Call History icon at the top of the page:

The following figure shows an example of the Call History page. The sections following the figure describe the Filters and Export buttons.

Filtering the Call History

The Filters button allows you to filter the information displayed in the Call History page, so you can view only the information that interests you.

To filter the call history

  1. From the Call History page, click Filters.

  2. The Call History Filters page appears.
  3. Complete the fields in the Add Contact page (see Table 2‑6).
  4. Click Set Filters.

The Call History page appears, with only the items that match your criteria.

Table 2‑6. Fields in the Call History Filters Page

Field Description
Date Range To filter by a specified date range, click in the left field, and then select a starting date and time from the pop-up calendar (see Figure 2‑15). Click in the right field, and then select an ending date and time from the pop-up calendar.
Caller Number To filter by a caller number, enter the caller's number.
Dialed Number To filter by a dialed number, enter the dialed number.
Call Type To filter by type of call, select a call type.

Figure 2‑15. Selecting a Start Date from the Pop-up Calendar

Exporting the Call History Log

To export the call history log

  1. 1. From the Call History page, click Export.

    Depending on your browser, the history log is downloaded to your computer or you are prompted to save the log. The log is in comma-separated-value (CSV) format.

  2. 2. After downloading the log, you can open it using Microsoft Excel, Google Docs, and other spreadsheet applications.

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
Canadian Powersports Group

image image