How To Work with Active Calls


  • Call Graphs (page 10)
  • Statistics Panel (page 10)
The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change.

Active Calls Page

Call Graphs

The left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. For more information about call details, see "Viewing Call History" on page 97.

Statistics Panel

The right side of the Active Calls page has a Statistics panel that shows the status and activity of the system, as described in the following table. The button at the top-right side of the panel allows you to update the statistics shown.

Statistics Description
Active Calls Number of calls that are currently active.
Users Number of users on the system.
Registered Devices Number of phones that are currently operational.
Total Devices Total number of devices configured on your system.
Auto Attendants Total number of auto attendants in the system.
Call Queues Total number of call queues in the system.
Conferences Total number of conferences in the system.
Phone Numbers Number of phone numbers assigned to your system.
Calls Today Number of calls dialed and received today.
Total Minutes Today Total amount of talk time.
Avg. Talk Time Average talk time per call.

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