Managing Call History and Recordings

CDR Call History and Recordings

You can check CDR and auto recordings on the PBX web interface. CDR (Call Detail Record) is a data record that contains various attributes of the call, such as time, duration, call status, source number, and destination number, etc.

Searching Criteria

You can search CDR and recordings by the following criteria:
  • Time: Set the start date and the end date to filter the call logs that are in the date duration.
  • Call From: The number or the name of the caller.
  • Call To: The number or the name of the callee.
  • Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs that have call duration equal or greater than this value.
  • Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call logs that have talk duration equal or greater than this value.
  • Status: Call status, including "answered", "no answered", "busy", "failed", and "has voicemail".
  • Communication Type: Communication type, including "internal", "inbound", "outbound", "callback", "PBX warning call", "transfer", and "multisite interconnect".
  • Include Recording Files: Check the option if you want to filter the calls that had been recorded.

Search CDR and Recordings

  1. Log in the PBX web interface, go to CDR & One Touch Recording.
  2. Set the Time to filter the call logs during the date duration.
  3. If you want to search recording files, check the option Include Recording Files.
  4. Set other searching criteria.
  5. Click Search.
    The filtered call logs will display.

Download CDR and Recordings

You can download the searched CDR or recording files to your local PC.

  1. Go to CDR & One Touch Recording.
  2. Search the CDR and Recordings.
  3. To download the searched CDR, click Download CDR.
  4. To download the searched recording files, click Download Recordings.
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