CDR Call History and Recordings
You can check CDR and auto recordings on the PBX web interface. CDR (Call Detail Record) is a data record that contains various attributes of the call, such as time, duration, call status, source number, and destination number, etc.
- Time: Set the start date and the end date to filter the call logs that are in the date duration.
- Call From: The number or the name of the caller.
- Call To: The number or the name of the callee.
- Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs that have call duration equal or greater than this value.
- Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call logs that have talk duration equal or greater than this value.
- Status: Call status, including "answered", "no answered", "busy", "failed", and "has voicemail".
- Communication Type: Communication type, including "internal", "inbound", "outbound", "callback", "PBX warning call", "transfer", and "multisite interconnect".
- Include Recording Files: Check the option if you want to filter the calls that had been recorded.
Search CDR and Recordings
- Log in the PBX web interface, go to CDR & One Touch Recording.
- Set the Time to filter the call logs during the date duration.
- If you want to search recording files, check the option Include Recording Files.
- Set other searching criteria.
- Click Search.
The filtered call logs will display.
Download CDR and Recordings
You can download the searched CDR or recording files to your local PC.
- Go to CDR & One Touch Recording.
- Search the CDR and Recordings.
- To download the searched CDR, click Download CDR.
- To download the searched recording files, click Download Recordings.