Topics:
  • Resetting a Password (page6)
  • Moving a Phone (page 6)
  • Changing Open Hours (page7)
  • Setting New Holidays (page 7)
  • Setting Call Forwarding(page8)
  • Blocking a Caller (page 8)

This chapter describes frequently performed tasks.

Resetting a Password

  1. 1 On the menu bar, click .
  2. 2 Click the name of the user that needs a password change.
  3. 3 Scroll down to the Change Password section, and then enter a new numeric password in the New Password and Confirm New Password fields.
  4. 4 Click Save.

Replacing Employees

  1. 1 If you have a new employee taking over an old employee's extension :
  2. 2 On the menu bar, click .
  3. 3 Click the name of the user being replaced.
  4. 4 Change the name, department, email address, and password, as appropriate, and then click Save.
  5. 5 To reset the mailbox for the new employee, click theVoicemail tab, scroll down to the Data section, click Clear Data followed by Yes at the confirmation prompt, and then click Save.

Moving a Phone

If a user changes offices, we recommend moving the phone. The user's extension will follow the phone. Otherwise, use the following procedure to reassign phones:

  1. 1 On the menu bar, click .
  2. 2 Click the Phone Hardware tab.
  3. 3 Click the MAC address of the appropriate phone.
  4. 4 In the pop-up window, reassign the extensions, and then click Save.

Changing Open Hours

  1. 1 On the menu bar, click .
  2. 2 Click the name of the time frame you want to edit.
  3. 3 In the pop-up window, change the When setting. Use the check boxes, sliders, and text fields to adjust the open hours rules, as appropriate.
  4. 4 Click Save.

Setting New Holidays

Setting new holidays is a 2-step procedure. First, create or edit a time frame , and then configure user answering rules for that time frame.

  1. 1 Set the time frame:
    1. a On the menu bar, click .
    2. b Click Add Time Frame to add a new time frame or click the Name of the time frame you want to edit.
    3. c In the pop-up window, enter or edit the name for the holiday, click when it occurs, and use the check boxes, sliders, and text fields to adjust the rules, as appropriate.
    4. d Click Save.
  2. 2 Set the user answering rules:
    1. a On the menu bar, click .
    2. b Click the Name of a user who needs the time frame applied to him.
    3. c Click the Answering Rules link.
    4. d Check to see whether the time frame already applies to that user. Otherwise click Add Rule.
    5. e Using the Time Frame drop-down list, select the time frame you defined in step 1.
    6. f Complete the other settings as appropriate (see Table 4‑2 on page 22)
    7. g Click Save.
    8. h Reorder the time frames as needed to ensure the new rule will take precedence.

Setting Call Forwarding

  1. 1 On the menu bar, click .
  2. 2 Click the name of the user you want to forward.
  3. 3 Click the Answering Rules tab.
  4. 4 Hover over a time frame, and then click the icon.
  5. 5 In the pop-up window, select the appropriate call forwarding check box and enter the extension, number, or phone.

    Note: Your main number usually is associated with a user called the "Inbound Route." For more information about Call Forwarding, see "Adding Answering Rules"

  6. 6 Click Save.

Blocking a Caller

  1. 1 On the menu bar, click .
  2. 2 Click the name of the user that needs a block. To block a caller from the main number, look for the Inbound Route user.
  3. 3 Click the Answering Rules tab.
  4. 4 Click the Allow/Block button.
  5. 5 In the pop-up window, enter the caller's number under BLOCKED NUMBERS, and then click +.
  6. 6 Click Done.

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

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"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

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President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

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Canadian Powersports Group

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