Setting Up and Managing Music on Hold - | JumboTel Phone System

Music on Hold (MoH)

Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold.

The PBX has a default MoH playlist, you can add MoH playlists and upload music files to the PBX.

Note: The default MoH files are distributed under the Creative Commons Attribution-ShareAlike3.0 license through explicit permission from their authors.

Add a Custom MoH Playlist

You can add a custom MoH playlist and upload your audio files to the PBX.

Go to Settings > PBX > Voice Prompts > Music on Hold, click Create New Playlist.
On the configuration page, set the playlist name and the playlist order, click Save.
On the Music On Hold page, choose the new created playlist.
Click Browse to choose an audio file from your local PC, then click Upload.

Note: The uploaded file should meet the audio file requirements.
Repeat the step 4 to add another audio file.
You can see the uploaded audio files in the MoH list.

Requirements of Custom Audio Files

You can upload your audio file to the PBX, the audio file should meet the following requirements.

Option	Requirement
File Format	WAV, wav, or gsm file. gsm 6.10 8kHz, Mono, 1Kb/s alaw 8kHz, Mono, 1Kb/s ulaw 8kHz, Mono, 1Kb/s pcm 8kHz, Mono, 16Kb/s
File Name	Should NOT contain special characters.
File Size	Smaller than 8MB.

Details: Created: 26 September 2021; Last Updated: 26 September 2021; Published: 26 September 2021; Written by +HeliaCanada

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
Canadian Powersports Group