Setting Up and Managing Music on Hold

Music on Hold (MoH)

Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold.

The PBX has a default MoH playlist, you can add MoH playlists and upload music files to the PBX.

Note: The default MoH files are distributed under the Creative Commons Attribution-ShareAlike3.0 license through explicit permission from their authors.

Add a Custom MoH Playlist

You can add a custom MoH playlist and upload your audio files to the PBX.

  1. Go to Settings > PBX > Voice Prompts > Music on Hold, click Create New Playlist.
  2. On the configuration page, set the playlist name and the playlist order, click Save.
  3. On the Music On Hold page, choose the new created playlist.
  4. Click Browse to choose an audio file from your local PC, then click Upload.
    Note: The uploaded file should meet the audio file requirements.
  5. Repeat the step 4 to add another audio file.
    You can see the uploaded audio files in the MoH list.

Requirements of Custom Audio Files

You can upload your audio file to the PBX, the audio file should meet the following requirements.

Option Requirement
File Format WAV, wav, or gsm file.
  • gsm 6.10 8kHz, Mono, 1Kb/s
  • alaw 8kHz, Mono, 1Kb/s
  • ulaw 8kHz, Mono, 1Kb/s
  • pcm 8kHz, Mono, 16Kb/s
File Name Should NOT contain special characters.
File Size Smaller than 8MB.
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